Shipping policy

Shipping Policy

Last Updated: September 14, 2026

This Shipping Policy applies to all orders placed through Try Better Body™. We are committed to processing and shipping your order safely and as quickly as possible.

2125 Biscayne Blvd, Ste 204 #26081
Miami, Florida 33137
United States (do not send returns to this address)

Email: support@trybetterbody.com
Phone: 1-800-914-6754

Order Processing Time

Orders are processed Monday through Friday, excluding federal holidays.

Please allow 1–3 business days for order processing and fulfillment before shipment. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

Shipping Carriers

We currently ship using USPS and UPS.

The carrier used for your order may depend on your shipping location, package size, and available service options at the time of fulfillment.

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

We also ship to U.S. territories, including Puerto Rico, Guam, and the U.S. Virgin Islands. Please allow additional transit time for these locations.

International Shipping:
We may ship to select international destinations on a limited basis. Availability may vary by country.

Due to changing international shipping conditions, carrier limitations, customs requirements, and regional restrictions, shipping to certain areas may be delayed or temporarily unavailable.

If you are located outside the United States, please contact us at support@trybetterbody.com before placing an order to confirm whether we can ship to your location.

Estimated Delivery Times

Delivery timeframes are estimates and are not guaranteed.

Actual delivery times may vary depending on carrier capacity, weather conditions, holidays, shipping location, customs processing, and other circumstances outside of our control.

Estimated delivery times may include:

  • Standard Shipping within the contiguous U.S.: 7–15 business days after dispatch

  • Alaska, Hawaii, and U.S. Territories: 10–20 business days after dispatch

  • Rural or remote addresses: May require up to 30 business days

In total, from the time your order is placed to delivery, please allow 10–30 business days.

Most orders arrive sooner, but we recommend planning accordingly, especially during holidays, promotional periods, high-volume sales, or carrier delays.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to track your package.

You may also track your shipment directly through the applicable carrier’s website:

  • USPS

  • UPS

If you do not receive a tracking email, please check your spam or junk folder.

If you still cannot locate your tracking information, contact us at support@trybetterbody.com with your order number.

Address Accuracy

Please make sure your shipping address is accurate and complete before placing your order.

We are not responsible for packages that are delayed, returned, lost, or deemed undeliverable because of an incorrect or incomplete shipping address provided at checkout.

If you need to correct your shipping address after placing an order, please contact us immediately at support@trybetterbody.com.

We will do our best to update the address before shipment, but we cannot guarantee changes once an order has entered processing, fulfillment, or has already shipped.

Lost or Stolen Packages

If your tracking information shows “Delivered” but you have not received your package, please:

  1. Check around your property, mailbox, front desk, parcel locker, and with neighbors.

  2. Allow 1–2 business days, as carriers may occasionally mark packages as delivered before the package physically arrives.

  3. Contact your local USPS or UPS facility using your tracking number.

  4. Email us at support@trybetterbody.com with your order number so we can help review the situation.

While we are not responsible for packages after confirmed carrier delivery, we will do our best to assist you in reviewing and resolving the issue.

Damaged Shipments

If your order arrives damaged, please take clear photos of the shipping packaging and damaged product before discarding anything.

Contact us at support@trybetterbody.com within 7 days of delivery and include:

  • Your order number

  • A description of the damage

  • Photos of the shipping package

  • Photos of the damaged product

If approved, we may arrange a replacement or issue a refund at no additional cost to you.

Subscription Orders

Subscription orders are subject to the same shipping policy and estimated delivery timeframes as one-time orders.

Your subscription renewal order will generally begin processing on or after your scheduled billing date.

If you need assistance managing, pausing, updating, or canceling your subscription, please contact us at support@trybetterbody.com.

Subscription orders that have already entered fulfillment or shipped may not be eligible for cancellation and will be subject to our Refund & Return Policy.

Questions?

For any shipping-related questions, please contact our support team:

Try Better Body™

Email: support@trybetterbody.com
Phone: 1-800-914-6754

Mailing Address:
2125 Biscayne Blvd, Ste 204 #26081
Miami, Florida 33137
United States

Our support team is available Monday through Friday, 9:00 AM–5:00 PM Eastern Time.